Interview with Paul Martin – Local Painter Tips – How to hire a painter
BloomingtonHousePainter.com asks: So the barriers to entry to becoming a painter are very little. All you need is a bucket and a paint brush. How do you decide if you come across a painter whether or not that’s all the experience they have?
Paul Martin: You can check references and see how long they have been in business.
BHP.com: What are the perils of hiring someone who’s just a college painter may or may not be around or be found in the next week or two?
PM: Well if there is a problem with the job they may not be there to back it up, they may not have the proper insurance so if they damage something on your property or even if they hurt themselves you may find yourself liable whether damages or injuries. That’s why it’s important that you choose a contractor that has all the necessary insurance.
BHP.com: Do you do that as part of the bid process?
PM: Yes
BHP.com: What does the customer ask for specifically when they are asking for your insurance information?
PM: If they have general liability insurance, if the contractor uses employees, if that employee is covered by Workman’s Comp as required by IL law. If that contractor uses a subcontractor, if that subcontractor is covered by Workman’s Comp. or his employees are covered by Workman’s Comp. A lot of, some of the painters out there use all subcontractors and may or may not be covered. When your hire Martin’s Painting & Decorating you typically get one of the Martin’s on the job not a subcontractor.
BHP.com: So if the painter doesn’t have the requisite insurance is that a reason to be concerned?
PM: We think so cause it doesn’t take but a small accident to turn into quite an ordeal. Customer drops a ladder on a car, puts it through a window, he falls off and breaks his leg
BHP.com: Yeah I hadn’t thought about the ladder falling on the car, I guess there are many ways to have an accident besides getting hurt
PM: Yes painters spraying can overspray the neighbor’s car, or the neighborhoods cars for that matter.
BHP.com: Yeah there are many perils.
PM: Some of them most people don’t think of. But it’s a consideration when hiring, it may not be worth saving a hundred dollars on a non insured painter.
BHP.com: So if you’re going to hire a painter, how should you go about choosing a painter?
PM: Well most people choose a painter either going through the phone book and calling two or three or four painters to do a bid. Sometimes they have to call four or five painters to get two or three bids. A lot of times painters don’t return calls. Then they do sort of an interview with the prospective painter when he’s doing the proposal and a lot of times it comes down to price and how well they liked the estimator or the person who does the proposal. That’s one way. And the other way a lot of times is just recommendations from friends or co-workers. And if the customer uses that way, a lot of times they don’t even get a competing bid because their neighbor might tell them that they had a good price and experience from particular painter and a lot of times that’s good enough.
BHP.com: Would you say that there is someone people should look for when hiring a painter because it’s not hard to say that you are a painter?
PM: It’s very easy to say that you are a painter. Our recommendation is to look at how long that painter has been in business, if that painter has all the necessary insurance, in IL there is no certification or license so that doesn’t apply. You want to look at their history as far as if you do some reference checks, make sure that they do their job on time and budget. If a painter says it is going to take 3 days to do a job and it takes 5 and there’s no explanation for that that might be something you want to look at. That the painter shows up on time when they’re supposed to be at a job, things like that.
BHP.com: So when you hire a painter it’s not always the person that you talk to who comes to your house, what kinds of questions should you ask about the people who will actually be in your house especially if they’re there and you’re not home? That’s where your valuables are, you’ve got to be able to trust the person.
PM: Absolutely, that’s a good question because there are a lot of people out there that think all painters are a certain type person whether it be good or bad. Just like any job when there’s a group of people, you have all different kinds, but I know that if I was hiring someone to be in my house I would make sure that they were trust worthy and have a history of any problems or just because a contractor may be trustworthy, it’s about the people that are going to be in your house. To me that’s a pretty big consideration. The easiest way is to ask the contractor what kind of people he has working for him, how long they’ve worked for him, and who exactly is going to be in that customers home. If the employer is going to be there, or if it’s just going to be the painters with the boss somewhere else.
BHP.com: And does someone from one of the Martin’s usually show up on site with the painter?
PM: Typically…well yes. Typically at the start of any project if we’re not going to be there the whole time we will be there at the start of the project and either regularly to check on it, but most of the time we’re there all the time with our employees.
BHP.com: Well that’s an added benefit to having the expert on site the whole time
PM: We have found that if we’re there we have much better control over the job and the work that gets done. We can take a much better…We can take responsibility …we take responsibility regardless